Terms & Conditions

These terms and conditions govern all bookings and travel services provided by Egypt Holiday Makers. By paying a deposit or final balance, you confirm that you have read, understood and accepted them.

1Payment policies & reservations

We offer a low down payment of only 10% to secure your place on the tour, including the hotel room, cabin on the cruise ship, domestic flight ticket, and travel-related services. The remaining balance must be paid up to two days before your arrival date, or in cash upon arrival at the destination to the Tour Manager, making your reservation a risk-free investment.

2Cancellation policy

The cancellation request must be sent via email to provide the company with written confirmation that your reservation is to be cancelled. In the case of cancelling your reservation, the following rate scale applies (excludes high-demand periods):

• From the day of reservation up to 61 days before arrival: 10% of the tour price applies.
• Between 60 and 31 days before arrival: 25% of the total tour cost applies.
• Between 30 and 15 days before arrival: 50% of the total tour cost applies.
• Between 14 and 1 day before arrival: 100% of the total tour cost applies.
• Additional costs and fees for domestic and international flights are subject to the airlines' terms at the time of booking.

Cancellation at Christmas, New Year & Easter

• From the day of reservation until 61 days before arrival: 25% of the total tour price applies.
• Between 60 and 31 days before arrival: 50% of the total tour price applies.
• Between 30 and 15 days before arrival: 75% of the total tour price applies.
• Between 14 and 1 day before arrival: 100% of the total tour price applies.
• Additional flight costs and fees are subject to the airlines' terms at the time of booking.

3Refunds

• Refunds are usually made to the same account using the original payment method.
• There will be no refund where no refund is due under these terms.
• All refunds are made based on the original method of payment.

4Accommodation

Unless otherwise stated, prices are based on two people sharing a room (double occupancy). Single-occupancy rooms are available for an additional supplement. Hotels are selected for quality and comparable standards. Published prices are exclusive rates at the time of printing and are subject to change without notice.

5Flights

• Domestic flights: We estimate average prices and approximate times. Requests for specific flight times or changes may affect the total package cost.
• International flights: Preferential rates may be available from your origin to destinations we operate in; your travel advisor will reserve the appropriate flight to match your itinerary at the applicable times and prices.

6Responsibility

The company acts only as an agent regarding travel, whether by rail, cruise, air or any other mode of transportation. It assumes no responsibility for injury, illness, damage, loss, accident, delay or irregularity to people or property resulting directly or indirectly from causes including weather, acts of God, force majeure, acts of government or other authorities, wars, civil disturbances, labour disputes, riots, theft, mechanical breakdowns, quarantines, delays, cancellations or changes made by any hotel, carrier or restaurant. No responsibility is accepted for additional costs so incurred.

7Special requests

Clients must inform the company of any special requests at the time of booking. The company and its suppliers will try to satisfy such requests, but as they are not part of the contract, fulfilment cannot be guaranteed, including the pre-reservation of seats. Even where a request is noted on the confirmation invoice, this is not a guarantee it will be met, and the company does not accept reservations conditional on completing any special request.

8Policy for children

Policy 1 — Packages, Nile cruises & hotels:

• Children under 2 years: free of charge.
• Children under 6 years: 25% of the tour cost for one person.
• Under 12 years: 50% of the tour cost for one person.
• All children over 12 are considered adults.
• If your package includes flights, an extra supplement may apply.

Policy 2 — Sightseeing & land excursions:

• Children under 6 years: free of charge.
• Under 12 years: 50% of the tour cost for one person.
• All children over 12 are considered adults.
• An extra supplement may apply if the tour includes domestic flights or ferries.

9Tipping

Tips express satisfaction with the service provided by the personnel looking after you. We advise tipping according to your own wishes; service personnel deeply appreciate it, but it is never required.

10Claims & customer service

If you have any claim or complaint while at your destination, please notify the company immediately, as most issues can be resolved quickly on the spot. If a problem persists, contact the Customer Service Manager during your trip. If you remain dissatisfied after returning home, please write to our Customer Service Department.

11General conditions of use

• Minors under 18 years of age may not register as users or make transactions on our website.
• Payment details you provide are sent directly to our payment provider over a secure connection.
• Cardholders should keep a copy of the transaction history in line with commercial regulations.
• We accept online payments by Visa or MasterCard credit/debit cards in EGP, EUR, USD or GBP.
• No dealings, services or products are provided to any party subject to OFAC or applicable country sanctions.
• Multiple transactions may result in multiple postings to the cardholder's monthly statement.

12Acceptance of agreements

The contract established by the company accepts the client's reservation according to these conditions, constituting the entire agreement between the client and the company. Payment of a deposit or final fee by bank transfer or credit/debit card indicates that all trip participants have read and accepted these terms and conditions and agree to abide by them.